General Terms and Conditions
Business Terms and Conditions of RVTech s.r.o.
These Business Terms and Conditions apply to the operation of the LoRaTech eshop by RVTech s.r.o., Letkov 68, 326 00 Plzeň, ID 03548911, registered in the Commercial Register of the Regional Court in Plzeň, Section C, Insert 30386.
Business Terms and Conditions are an integral part of a concluded contract for the sale of goods and services (hereinafter referred to as the "Agreement") and govern the relationship between RVTech and s.r.o., as the seller, on the one hand, and the customer as Buyer, on the other. All contractual relationships are concluded in accordance with the legal order of the Czech Republic.
If a customer is a customer, the relationship between the seller and the buyer through the LoRaTech escort system is governed by these Business Terms and Conditions and the mandatory provisions of civil law, in particular the provisions of Act No. 89/2012 Coll., The Civil Code and Act No. 634 / 1992 Coll., On Consumer Protection, as amended.
If a customer is a consumer, the relationship between the seller and the buyer is governed by these Business Terms and Conditions and Act No. 89/2012 Coll., The Civil Code, as amended.
These Business Terms and Conditions further define and specify the rights and obligations of the seller and the customer in the course of the engagement relationships arising from the sale and delivery of services and goods through the LoRaTech eshop system.
The supplier of goods and services (hereinafter referred to as the "Seller") is the person who, when concluding and performing the contract, acts in the course of his commercial or other business activity. It is an entrepreneur who delivers products or services to the customer directly or through other entrepreneurs.
The customer is the recipient of the goods or services through the LoRaTech eshop (hereinafter referred to as the "Buyer"). Due to the applicable legal regulations, the Buyer who is a consumer and the Buyer who is not a consumer is distinguished.
The buyer who is a consumer or only a consumer is a person who does not act in the course of his business or other business activity when concluding and fulfilling the contract. It is a natural person who purchases products or uses services for purposes other than business with such products or services.
Buyer who is not a consumer ("Buyer not a consumer") is a person who acts in the course of his business or other business activity and who purchases products or uses services for the purpose of his business with these products or services.
The Service Provider undertakes to deliver and provide a service within the agreed scope, time and place, the Customer undertakes to pay the agreed service price (hereinafter referred to as the "Purchase Agreement").
Goods are the delivery of Products to the Buyer or the provision of services to the extent agreed upon by the Purchase Agreement (hereinafter referred to as "Goods" or "Goods").
B. Ordering and Concluding a Purchase Agreement
All orders placed through the LoRaTech eshop system are binding under the terms of these Terms and Conditions. By sending an order, the Buyer confirms that he has become acquainted with and agrees with these Terms of Business as well as the Complaints Procedure.
If the Buyer is a consumer, the proposal for the conclusion of a purchase contract (offer) is the placement of the offered goods by the Seller on the site, the purchase contract being created by sending the order to the Buyer / consumer and accepting the order by the Seller. This acceptance will promptly confirm the Buyer with an informative e-mail to the e-mail specified, but this confirmation does not affect the receipt of the contract.
The order can be canceled via contacts on the pages of the site where these conditions are located.
The resulting contract (including the agreed price) may be altered or canceled only by agreement of the parties or for legal reasons. Orders sent on Saturdays, Sundays, or Public Holidays will be processed on the next business day.
If the Buyer is not a consumer, the proposal for the conclusion of the purchase contract is the order sent by the Buyer and the Purchase Agreement itself is concluded at the moment of delivery of the Seller's binding consent to the Buyer with this proposal.
The condition of the validity of the electronic order and the subsequent purchase contract is the filling in of all the registration forms of prescribed data and particulars, and a declaration of consent to these Terms and Conditions. Order forms that will be filled in incorrectly or incompletely may be considered by the Seller to be an invalid order and will not be considered as a purchase contract.
The place of delivery is the address indicated by the Buyer in the registration form.
The ownership right for the goods is transferred to the Buyer at the moment of full payment of the purchase price and its acceptance.
The buyer always has the opportunity to review and, if necessary, repair it. The Purchaser's Purchase Order is closed by the Seller in its information system for successful completion and is not accessible to third parties. Information on the individual technical steps leading to the closurethe contract are clear from the ordering process through the shop loratidine and the buyer has the option before sending the order it checked and repaired as part of designated his account under his login name (after the buyer selected the access code) .Smlouva is concluded in the Czech language. The seller reserves the right to refuse the order before the purchase contract is concluded by the Buyer in the following cases: a) the goods are no longer manufactured or not delivered; or the price of the supplier of the goods has changed significantly; or there are other circumstances or conditions that do not allow the contract In the event that the Buyer has already paid part or the whole of the purchase price, this amount will be transferred back to his account or address and the Purchase Contract will not be concluded. By filling in the registration form or binding order through I know the LoRaTech eshop system gives the Buyer the Seller's consent to collecting and archiving personal information about Buyers and their purchases (more in section "Security and Information Protection") Price and Purchase ConditionsThe prices are valid at the time of the order and are final, ie including VAT , respectively. of all other taxes and fees that the Buyer must pay for the purchase of goods. The buyer has the opportunity to know before the order is dispatched the period for which the offer or price remains valid. All prices, including promotions, apply to the cancellation or resale of inventory. When ordering the goods, the price at which the goods were offered on that day regardless of the changes is valid. The prices of the products are stated in Czech Crowns. The buyer has the option of choosing these payment methods (according to the Order Form): a) By bank transfer When making a bank transfer, wait (upon order) for a confirmation e-mail where you can find payment information. The physical delivery of goods / services according to the order can be made only after the purchase price has been credited to the Seller's account. In case of payment by bank transfer, fill in the contract number as a variable symbol (you will receive the Seller's confirmation email). B) Withdrawal By cash on delivery, the seller will send the goods to the buyer by the shipping company without delay, the buyer will pay the price to the carrier in cash. Costs associated with shipment and delivery are not part of the delivered goods. Buyer receives goods at the price valid at the time of ordering. In the case of special items to order or goods that are not in stock, the Seller shall confirm in advance the price and the delivery term by phone / e-mail. This price is vendor entitled to change due to the current market situation and depending on the development of the CZK exchange rate against foreign currencies. If the Buyer does not agree with such a change, the order will not be confirmed and this is not realized. Buyer is informed in advance of the total price including VAT and other charges. The price of the product will be charged a recycling fee, which is always stated for the product and is set by law. Upon payment in advance, the buyer's account must be paid in full. If the payment is not fully paid, the goods will not be dispatched until the full price is paid. In the case of a foreign payment by the bank to the Seller's account, the cost of this payment is 200 CZK plus VAT.Balné and postage is already included in the price of the product, unless otherwise stated for a particular item. Packaging means a product completeness check, safe packing of a fragile product if the original packaging does not adequately protect the product against transport damage, wrap the product with a sealing tape so that the box can not be opened without breaking the security strap, retrieving serial numbers and further securing information about of the product required for the transport of the product. When the goods are taken over, the Purchaser will receive the delivery note, which is also a warranty card if the manufacturer's warranty is not attached. Item features prodejeProdávající Buyer is responsible for ensuring that the thing sold is to take over the Buyer in accordance with the contract and that there is no vad.Nestanoví if the Civil Code or any other law provides otherwise, compliance with the contract also means that the thing sold has quality and utility properties required by the contract required by the Seller, the manufacturer or his agent described or the expected quality of the advertisements and / or the quality and utility properties of the type of goods concerned are such that they correspond to the requirements of the legislation, corresponds to the purpose that the Seller lists for use or for which the thing is usually used. If the nature of the matter so permits, the Buyer has the right to have the item checked or to have his / her business displayed to him / her. If the Buyer is not in agreement with the Purchase Agreement, the Buyer has the right to Seller free of charge and without undue delay, put the thing in a condition corresponding to the purchase contract, as required by the Buyer, either by replacing the item or by repairing it; if such a procedure is not possible, the Buyer may demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if Buyer by taking over the case of a conflict with the purchase contract knew or the contradiction with the purchase contract itself caused.Submission conditionsThe goods ordered will be delivered to the Buyer in the shortest time depending on the current options of the seller after ordering the goods. The seller reserves the right to change the date of delivery of the shipment. At the moment of dispatch of the goods, the Buyer is sent an informative e-mail or SMS containing the date of dispatch of the shipment, the package number and information when and where the shipment will be handed over. It is also possible to send the posting number for a payment at the Buyer's request. Delivery usually takes place within 48 hours of dispatch. Goods are dispatched by a carrier with a postal license.In case of delayed delivery of goods due to, for example, a temporary shortage of ordered goods in the warehouse, the Buyer will be informed without delay by the Seller by e-mail or by telephone.ReclamationsAny complaints will be settled in accordance with the Complaints Rules of eshop.solidustech.cz and in accordance with the legal regulations in force in the Czech Republic. All goods are covered by a warranty of at least 24 months. The exact length of the warranty period is determined by the manufacturer of the goods for each particular item separately. Warranty terms, inconsistency with the purchase contract and the claim process, warranty rights, etc., governs the details of the Complaints Procedure.G. Withdrawal from the Buyer's Purchase Contract, which is a consumer If the Buyer decides to cancel the order for any reason, he must immediately inform the Seller (by email or SMS) before the goods are dispatched. In case of cancellation of an order to the Seller before the goods are dispatched, the Seller is obliged to cancel the order free of charge, thus withdrawing from the Purchase Contract. The Purchaser has the right to withdraw from the purchase contract without giving any reason within 14 days from the day following the day ) (Ii) where the Purchaser or a third party (other than the carrier) designated by the Purchaser takes over the last delivery of the Goods, in the event of the conclusion of a contract covering several types of Goods or delivery of several parts.This period is preserved and running if the Buyer has taken over the goods from the moment of the Buyer's registration in the electronic system. If the Seller started to provide the service before the expiration of the withdrawal period, the Buyer shall pay a proportion of the agreed price for the service provided from the moment of withdrawal, at least for the period ending the following calendar month. For the purpose of exercising the right of withdrawal, Seller's Buyer to inform your resignation by e-mail: email@example.com in the form of a unilateral legal hearing. If the withdrawal period has been observed, it is sufficient to send the withdrawal before the expiration of the relevant period. If the Buyer withdraws from the contract, Buyer shall, without undue delay, not later than 14 days from the date of the notice of withdrawal from the Seller, all payments received by Seller from the Purchaser (the service delivery period is counted during the following month after the Buyer has withdrawn (excluding the additional costs incurred by the Buyer of the chosen delivery method other than the least expensive standard delivery method offered by the Seller). For refunds, the Seller will use the same means of payment that the Buyer used to execute the initial transaction unless otherwise agreed by the parties. The Seller will return the payment only upon receipt of the returned goods or if the Buyer proves that he has sent the goods back, whichever comes first. This does not apply if the Seller does not have to return the goods due to its disproportionate value and the cost of transport / return of the goods. The Buyer is obliged to return the goods without undue delay, no later than 14 days after the date of withdrawal from this contract or pass it on to eshop.solidustech.cz's address. For more accurate identification, the Seller recommends that the Buyer include a copy of the invoice. The time limit is deemed to have been retained if the Buyer submits the goods back before the expiration of 14 days. The buyer bears the direct costs associated with the return of the goods, even goods which can not be returned by their normal postal route. The buyer is liable only for the diminished value of the goods due to the handling of the goods in a manner other than that necessary for acquaintance with the nature and the characteristics of the goods, including its functionality. Right to withdraw from the contract The buyer / consumer in accordance with the provisions of Section 1837 of the Civil Code does not have, in particular, in the case of contracts: a) the provision of services if they were fulfilled with his prior express consent before the expiration of the withdrawal period from the contract and the entrepreneur before the conclusion of the contract has informed the consumer that in this case he has no right to withdraw from the contract; b) the delivery of goods or services the price of which depends on financial market displacements, independent of the will of the entrepreneur,(c) for the supply of goods which have been adjusted according to the wishes of the consumer or for his person; (d) repairs or maintenance carried out at a place designated by the consumer at his request; this is not the case in the case of subsequent repairs other than the requested repairs or delivery of spare parts other than those requested; e) the delivery of goods in closed packaging which the consumer has removed from the packaging and which can not be returned for hygienic reasons; f) the delivery of a sound or pictorial record; (g) the supply of digital content if it has not been delivered on a physical medium and has been supplied with the consumer's prior express consent prior to the expiry of the withdrawal period and the trader has informed the consumer, before concluding the contract, that he has no right of withdrawal .H. Withdrawal from the Purchase Contract by the Purchaser who is not a Consumer In the event that the Buyer is not a consumer, the provisions of § 2001 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended. The Seller states that the Buyer may be offered an agreement to terminate the Purchase Agreement depending on the condition of the returned goods, the warranty expired and the actual price of the returned goods. The status of the goods is reviewed by the Seller. Withdrawal from the Buyer's Agreement After the conclusion of the Purchase Contract, the Seller may withdraw from such a contract only if the goods are no longer produced or delivered or the price of the goods has changed significantly or the conditions for the provision of the service have changed significantly. In such a case, the Seller will contact the Buyer and suggest a possible termination of the contract. Usually these are recommendations for substitute goods or refunds or overpayments. Seller also reserves the right to withdraw from the contract if: a) the Buyer has repeatedly misused his right to withdraw from the purchase contract and has caused the Seller damages; b) the contract between the Seller and the institution (the school) that provided the conditions for providing the service signal and installation of the reader). Consent to the Processing of Personal Data and DatabaseThe Buyer acknowledges the fact that by entering into a Purchase Agreement with the Seller, the Buyer also agrees to process the Buyer's personal data for the purposes of the "Securely at School" project database operated through www.bezpecneveskole.cz. This database serves exclusively for the records and needs of the Seller and its business partners, tracking the order processing, approving the payment methods, handling the delivery of the goods, processing the claim, sending the business offer, marketing purposes, etc. Final Provisions The Buyer agrees to use remote means of communication when making a purchase agreement. Costs incurred by the Buyer for the use of remote means of communication in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) shall be borne by the Buyer himself. The Seller provides complaints to consumers through the electronic address: firstname.lastname@example.org. The Buyer's complaint will be sent by the Seller to the buyer's electronic address. The Seller is authorized to sell the goods on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection exercises, inter alia, the supervision of the observance of the Consumer Protection Act No. 634/1992 Coll., As amended. These Business Terms and Conditions are valid as stated on Seller's website on the date of the purchase contract. Buyer-consumer order is confirmed as a signed contract between the Buyer and the Seller for the purpose of its fulfillment and additional records and its status is accessible to the Buyer. By sending an electronic order, the Buyer without reservation accepts all provisions of the Terms and Conditions as in force on the day of sending the order and the shipping or postage price (if required by the Seller) listed on eshop.solidustech.cz, unless otherwise specifically agreed in the specific case. The Purchaser shall be bound by the terms of these Terms of Business. The Buyer acknowledges that the goods sold in the e-shop are not intended for their own use and must follow the manual for the given goods. The Seller is not responsible for any damage caused by unprofessional installation or use of the product. If the Buyer is in doubt or does not have the appropriate expertise, he may contact the Seller via e-mail email@example.com to ensure expert handling of the product by a knowledgeable person. This technical assistance is charged at CZK 1200 for each hour of work without the use of assembly or other material, and without including the relevant amount of VAT. If at any of the above mentioned Business Terms and Conditions the legal conditions of the consumer protection conflict with the consumer, the conditions for the consumer are governed by the law.These Terms of Business, together with the Terms of Supply of Goods and the Complaint Rules, become effective on September 1, 2016. The Seller reserves the right to make changes to the Terms and Conditions without prior notice. Terms of Delivery Service) The Buyer is obliged to provide the correct and complete contact details on the Order Form , which are necessary for the supply of goods / services .; b) The buyer is obliged to remove the ordered goods and pay the total price. Shipping or shipping costs are claimed by the seller. With the final price, the Buyer understands when filling in the order, prior to its binding confirmation; c) The buyer has the right to cancel the order sent or to return the goods within 14 days of delivery, see Business Terms and Conditions; d) Buyer is obliged to: · pay the price of the service or the goods; · pay the cost of delivering the goods; · inform the Seller of any malfunctioning of the goods. Goods delivery) If the buyer does not provide a delivery method on the order, the delivery method is the seller's option to place it on the order confirmation. The buyer has the right to change the way of delivery until the moment of pick-up in person or by the transporter.) Unless otherwise stated on the confirmed order, the buyer undertakes to pay the shipping costs even if the goods refuse to accept for any reason other than damage or loss of goods caused by transportation. In such a case, the goods are deemed to have been delivered at the time the buyer refused to take over. The goods shall be stored by the seller at the expense of the buyer. C) A person who takes goods personally in the warehouse of the seller shall be obliged to prove his / her identity with a personal identity card or other personal document and the authorization to take the goods by a valid power of attorney if he is not a listed person Authorized persons in the Business Cooperation Agreement. The Reclamation Rules of RVTech sroA General Terms and Terms This Complaint Rules apply to the Business Terms and Conditions of the LoRaTech escort system by RVTech sro, registered office Letkov 68, 326 00 Plzeň, company identification number 03548911, entered in the Commercial Register of the Regional Court in Plzeň, Section C, Insert 30386. Guarantee, length warranty periods and the settlement of complaints are governed by the relevant provisions of the Civil Code, the Consumer Protection Act and other legal regulations governing this area (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Act No. 89/2012 Coll. , the Civil Code). The reclamation procedure is governed by the Complaints Procedure, which is based on the legal regulation of the Civil Code and the Consumer Protection Act. If a Buyer is a Buyer who is not a consumer, the Complaint Procedure and the Civil Code are governed by the Complaint Procedure. These Complaint Rules take precedence over statutory provisions. Other Claims and Questions are governed by the law. The Reclamation Rules apply to deliveries and services (hereinafter referred to as "Goods" or "Goods") purchased through the LoRaTech escrow system. The product warranty period begins to run from the date of receipt of the goods Buyer. The seller provides a guarantee for the quality and completeness of the delivery. The warranty period for the Consumer's Buyer is 24 months, but for the Buyer, who acts in the course of his business or other business, when he concludes and performs the contract, the warranty period is only 12 months. The warranty period is extended by the period during which the Goods were in the warranty repair. In the event of a replacement, a new warranty period begins. The warranty period also ends with the expiry of the life of the product, in particular its wear and tear or consumption. The consumer who is a consumer is entitled to exercise the right to a defect that occurs on consumer goods within twenty-four months of the takeover. If a defect occurs within six months of the takeover, it is assumed that the matter was defective at the time of acceptance. The buyer has the obligation to check the physical condition of the consignment and the goods received. Any inconsistencies or damages must be immediately applied to the carrier at the place and recorded in the shipping note. In the event of greater damage, the Buyer will not accept the shipment from the carrier and by e-mail: firstname.lastname@example.org will notify the Seller of this fact.B. Warranty Terms The Seller is liable to the Buyer for the fact that the item is not defective. In particular, the Seller is liable to the Buyer that at the time the Purchaser took over the goods a) the property has properties negotiated by the parties and, in the absence of an arrangement, such properties as the Seller or the Manufacturer described or which the Buyer expects with regard to the nature of the goods (c) the matter is in conformity with the quality or performance of the agreed sample or original if the quality or performance has been determined in accordance with the terms of the contract sample or draft, d) the item is in the appropriate quantity, degree or weight and the item complies with the requirements of the legal regulations. If the above mentioned property does not, the Buyer may also require the delivery of a new item without defects if due to the nature of the defect, is inappropriate, but if the defect relates only to the part of the matter, Buyer may only require replacement parts; if this is not possible, it may withdraw from the contract. If, however, due to the nature of the defect it is disproportionate, in particular if the defect can be remedied without undue delay, the Buyer has the right to free the defect free of charge. The right to deliver a new item or to replace the part has Buyer even in case of removable defect if he can not properly use the item for repeated defect after repair or for more defects. In such a case the Buyer has the right to withdraw from the contract. If the Buyer does not withdraw from the contract or does not apply the right to deliver a new item without defects, to replace its part or to repair the item, it may demand a reasonable discount. Buyer has the right to a reasonable discount even if the Seller can not deliver a new item without defects, replace its part or repair it as well as if the Seller fails to remedy the remedy within a reasonable time or that the remedy for the Buyer would cause serious difficulties. of the defective performance of the Buyer does not belong if the Buyer knew before the takeover of the thing that the matter was defective or if the Buyer caused the defect himself. (B) The defect has been caused by improper installation, handling, handling, manipulation or neglect of the necessary maintenance of the goods by the Buyer.c) The warranty is not valid in the following cases: a) The warranty period has expired before the date of the claim; The defect was caused by the unauthorized interference with the goods or other modifications without the manufacturer's permission d) The defect was caused by the connection to an electrical network that did not comply with the relevant standard ČSN.e) The goods were damaged by the elements.f) The optical changes occurring on the product, functional ability of the products.g) The defect is caused by the use of the goods contrary to the instructions for use or by the non-observance of the instructions specified by the manufacturer or the seller.h) The defect caused by the transport provided by the Buyer.i) The defect resulting from the actions of a third party or the Buyer.j) improper storage of goods (heat d) Damage caused by mechanical or chemical damage. In connection with the above, the purchaser acknowledges that the warranty period can not be confused with the service life of the goods , ie the period of time during which the goods are fit to withstand their performance, their purpose and their differences in the intensity of their use, thereby fulfilling their full functionality. In the complaint procedure, the seller also assesses the claimed defect with regard to the aforementioned lifetime and the degree of wear and tear. This considered fact will form part of the content of the Complaint Protocol if it is invoked by the vendor as the reason for declining the warranty claim. Application and settlement of complaintsThe advertiser applies to the Seller, which is RVTech sroNew function of the product or malfunction of the service is announced by the Buyer EXCLUSIVELY by electronic means: a) by e-mail: email@example.com or by) using the LoRaTech eshop application after entering the login data. if the seller insists on returning the goods - see Bendova 12, 301 00 Plzeň.When requesting to exchange the product or to withdraw from the purchase contract, the product must be sent to the Seller no later than 14 working days after the last decisive event (date termination of the complaint at the last service protocol, statement from an authorized service, etc.). The last day of this period shall be the day of delivery of the claimed product to the Seller's Claims Department by registered mail or commercial package at the address indicated. The defect statement shall be processed without undue delay, no later than 30 calendar days from the date of the claim, unless the Seller agrees with the Buyer otherwise, if the Buyer is a consumer. The deadline for settling the claim runs from the actual takeover of the claimed goods by the Seller. The deadline for settling complaints is suspended if the Seller has not received all the materials needed to handle the claim (part of the goods, other documents, etc.). The Seller is obliged to request the completion of the Buyer's documents in the shortest possible time. The time limit is suspended from this date until the Buyer requests the requested documents. The seller shall give the consumer a confirmation of the date and manner of handling the claim, including the confirmation of the possible repair and the duration of its duration, written justification of the refusal of the claim. The seller will issue this confirmation on the date of delivery of the claim to the Seller's premises. The warranty conditions, warranty information, warranty service can be detailed in the warranty card (if the nature of the goods requires the information). The Buyer is obliged to prove the closure purchase contract, proof of purchase or warranty. When claiming, the Buyer will indicate how he wishes to resolve the claim. In case of confirmation of the Buyer is entitled to claim compensation for the reasonable costs incurred by the transport of the goods claimed. This does not apply unless the Seller continues to return the goods - see. below. The goods sent to the claim will be repaired or replaced by the Buyer, or the money will be refunded to the Buyer's bank account. After the claim has been settled, the Buyer will be prompted to take over the repaired goods or the goods will be sent back to the Buyer. If the warranty card is a mandatory part of the product and this will be sent to the claim without warranty, the Seller will receive a duplicate from the manufacturer or distributor. 200, - CZK without VAT. The Seller recommends that it be insured and packaged when sending the claimed goods, since the Seller does not bear any responsibility for any damage or loss during carriage and the goods may not have been received by the Seller in any way. The Seller reserves the right to refuse acceptance / return of the goods claimed (in the case of a small value of the goods in relation to the transport and packing costs), if he informs the Buyer that the Seller NORTS for the return of the goods. In such a case, the Buyer shall not be entitled to reimbursement of the costs incurred in the goods claim (postage, packaging, etc.) E. In order to claim a claim, you must: a) provide the original or a copy of the purchase receipt, b) provide the goods with the packaging (if possible original), c) specify the defect (the nature of the defect and how the defect is manifest) . Unauthorized Complaint: In the event of an unjustified complaint, the Goods will be returned to the Buyer back with the Seller's position. The Buyer is therefore not entitled to the refund of his costs associated with the handling of the claim. Paid Repair: If the product is claimed after the warranty period or if the defect is caused by the Buyer, or if the defect is caused by the effects that are not covered by the warranty conditions of the product manufacturer, it is a paid repair. In this case, the Buyer will be informed in advance that his repair will be paid and that he may be charged a fault diagnosis fee depending on the service center to be repaired and for the postage and packing. The price of the repair itself will be communicated to the Buyer in advance by phone or e-mail. In the event of non-acceptance of the repair price, the Buyer will only be charged for the diagnosis and for the transport and the repair will not be done. Final Provisions These Complaint Rules, together with the Terms of Service and Goods, are part of the Terms and Conditions and enter into force on September 1, 2016. The Seller reserves the right to make a change to the Complaint Rules without prior notice.